Services

Manual testing by ISTQB-certified engineers

Stop second-guessing the quality of your product. Comprehensive manual testing across 5,000+ devices gives you certainty that every interaction delights, every feature works, and every release builds trust. Validated by ISTQB-certified engineers who think like users and test like experts. Deliver with confidence—not guesswork.

Manual testing for a mobile application

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  • Discord
  • Twilio
  • Microsoft
  • Zoom
  • Pinterest
Key outcomes

The real value of manual testing

Automation accelerates routine checks, but algorithms alone can't capture the full user experience. Manual testing uncovers what automated scripts miss—the confusing flows, the frustrating interactions, and the subtle issues that quietly push users away. Manual testing reduces blind spots and delivers confidence where automation falls short.

QA engineer working at the desk

Automated scripts return binary results, but users don't care if your tests pass or fail. They judge how your product feels—intuitive or confusing, smooth or frustrating. Manual testing focuses on real human reactions, ensuring every tap, swipe, and click feels natural.

Success story

Establishing real-device manual testing for Koa Health

Koa Health, a digital mental healthcare provider, faced critical quality issues across three of their applications. Users were discovering bugs in production—scrolling glitches, broken audio, frustrating UI issues—because simulators couldn't replicate real-world scenarios. Incomplete test cases and inconsistent bug reports made it difficult to find and prevent issues. Every bug eroded trust and damaged their reputation.

TestDevLab partnered with Koa Health to implement comprehensive manual testing, evaluate software from a human perspective, and catch usability and UI issues that simulators missed. A critical component of the solution was the creation and deployment of a device matrix leveraging our fleet of 5,000+ real devices, ensuring accurate test coverage across diverse environments and real conditions.

Key results:

  • Increased testing efficiency across all applications
  • Improved QA processes with structured methodologies
  • Greater device coverage, ensuring real-world reliability
  • Comprehensive bug reporting with actionable insights
  • Faster time to market with confidence in quality
Read full case study
Multiple devices connected for test cases
Recommendations

Align manual testing to product stages and goals

Compare different scenarios and choose manual testing that provides maximum insight, prevents costly defects, and ensures every release meets your quality standards.

Your situationRecommended testingWhy
Just received a new buildSmoke testingVerify basics before investing time in deep testing
About to release to productionUAT + System testingGet stakeholder approval and verify complete system works
Just fixed bugs or added featuresRegression testingEnsure you didn't break existing functionality
Integrating third-party servicesIntegration testingVerify seamless communication between systems
Early development stageExploratory + Smoke testingIterate quickly and catch major issues early
Complex user workflowsSystem + Usability testingEnsure end-to-end processes work and feel right
CoE

Build better products with unified standards across teams

To help organizations scale quality even further, our Center of Excellence centralizes best practices, tooling, documentation, and knowledge sharing. It enables teams to standardize processes, optimize coverage, and offers a single source of truth for quality across the organization.

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Our approach

Helping clients win with manual testing

We speak your industry's language—from compliance to real user behavior. We test the way your users actually use your product, on real devices and in real conditions, not in perfect lab conditions.

Coding from a device

Comprehensive reporting

Replace vague bug reports with precise, actionable insights that speed up fixes and prevent repeat defects.

  • Clear reproduction steps
  • Expected vs. actual behavior
  • Severity and priority classification
  • Screenshots, videos, and logs
  • Suggested fixes when applicable

Flexible engagement models

Choose the engagement model that works for you and get the testing support you need, when you need it.

  • On-demand testing for specific releases
  • Dedicated QA teams embedded in your workflow
  • Consulting to build internal testing processes
  • Hybrid approaches combining manual and automation
Multiple devices connected for test cases

Real devices, real conditions

Expose your product to real-world scenarios, not just simulators. We test on 5,000+ real devices under spotty networks, low battery, background apps, and interruptions—exactly as your users experience it.

ISTQB-certified engineers

Leverage the expertise of ISTQB-certified engineers who go beyond clicking buttons. They identify hidden risks, prioritize defects, and design systematic tests that prevent costly issues.

Industry-specific expertise

Test with context, not checklists. Our engineers combine industry knowledge with real-world testing practices to understand your unique industry challenges, regulatory requirements, and user expectations.

Coverage

Smooth performance across all platforms

Deliver consistent web app performance

Stop losing prospects to technical glitches and deliver a seamless, uninterrupted experience that drives user trust and conversions. We manually test your web app on every browser, OS, and device, and conduct precise compatibility testing across all target environments to ensure consistent functionality, perfect rendering, and SLA-aligned performance.

Provide a reliable mobile app experience

Strengthen your mobile app experience by validating critical non-functional characteristics across a wide range of iOS and Android devices. Our manual testing services uncover inconsistencies, tests reliability under resource constraints, and verifies native API integrations, ensuring a smooth, intuitive interaction that users trust.

Ensure desktop stability for all configurations

Offer a desktop app experience that users can trust on every supported system. Our manual testing services validate installation, compatibility, and functional stability across all target hardware and OS versions to detect configuration-specific failures, confirm reliable setup processes, and ensure predictable performance.

Deliver consistent web app performance

Stop losing prospects to technical glitches and deliver a seamless, uninterrupted experience that drives user trust and conversions. We manually test your web app on every browser, OS, and device, and conduct precise compatibility testing across all target environments to ensure consistent functionality, perfect rendering, and SLA-aligned performance.

Deliver consistent web app performance

Provide a reliable mobile app experience

Strengthen your mobile app experience by validating critical non-functional characteristics across a wide range of iOS and Android devices. Our manual testing services uncover inconsistencies, tests reliability under resource constraints, and verifies native API integrations, ensuring a smooth, intuitive interaction that users trust.

Provide a reliable mobile app experience

Ensure desktop stability for all configurations

Offer a desktop app experience that users can trust on every supported system. Our manual testing services validate installation, compatibility, and functional stability across all target hardware and OS versions to detect configuration-specific failures, confirm reliable setup processes, and ensure predictable performance.

Ensure desktop stability for all configurations
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Manual testing types

Scale without compromising quality

Find critical software bugs and defects early. With over a decade of experience, ISTQB-certified QA engineers, and access to a fleet of real testing devices, we guarantee your product is in expert hands.

Don't waste time on a broken build. Smoke testing verifies the basics. Can users log in? Does the app launch? We catch showstoppers instantly, so your team focuses on real testing, not troubleshooting. This critical test phase ensures users can access and use core product features like login, checkout, and navigation.

Manual mobile application testing in action
How we work

Technical manual testing process

Our methodology strictly complies with the Software Test Lifecycle (STLC), ensuring professional QA workflow and requirements traceability at every step.

  1. Test analysis

    We start by understanding what success looks like for you—your vision, your goals, your users' needs—so every test we run moves you closer to a product that delivers on its promise. This identifies specific test conditions and ensures test coverage aligns directly with business risk and compliance requirements.

  2. Test planning & design

    We define a comprehensive test strategy, including the test plan, risk analysis, resource allocation, and formal test environment setup. We then proceed to test design, selecting optimal techniques to develop logical test cases.

  3. Test implementation & execution

    Test implementation involves prioritizing and structuring logical test cases into executable test procedures and creating final test data. During test execution, our team applies these procedures across various target environments to identify failure modes.

  4. Defect management & reporting

    Every deviation from expected results is formally documented as a defect in an incident report. Reports include clear reproduction steps, observed vs. expected results, and formal classification by severity and priority according to our established defect taxonomy.

  5. Test closure & retesting

    Following development fixes, our QA engineers conduct targeted confirmation testing and regression testing to verify defect resolution and ensure no side effects were introduced. Once test completion criteria are met, we deliver a formal test summary report and final project sign-off.

Industries

Proven expertise across high-stakes industries

Strengthen your product with industry-focused manual testing. Our certified QA engineers uncover high-risk issues early, helping you prevent costly failures, protect reputation, and deliver reliable user experiences every time.

Partner with experts

True quality comes from human-driven testing

Manual QA testing services remain the most reliable method for comprehensive validation, confirming applications align precisely with final product specifications and business objectives.

TestDevLab provides results-driven manual testing led by certified QA engineers, proven methodologies, and real device coverage. We help you catch critical issues early, reduce risks, and maintain consistent quality across every platform.

  • 500+experienced QA experts
  • 14years in business
  • 10physical locations
  • 20+countries our clients come from
See the difference
Software engineer working at TestDevLab office
FAQ

Most popular questions answered

While automated tests excel at repeating predefined steps, manual testing brings the human perspective into play. Not everything can be scripted – for example, checking the usability of a feature or observing an unexpected behavior requires human insight. Manual QA engineers can perform exploratory testing, trying out scenarios a script might not cover, and catch subtle issues (like a confusing UI flow or a minor glitch) that automation might miss. In short, manual testing is essential for discovering issues in areas like user experience, visual elements, and edge cases. It complements automation to ensure no bug slips through the cracks.
Manual testers can identify visual or UX problems – for instance, a button that's hard to click or a layout that looks wrong on a certain device – which an automated script wouldn't flag. They also notice error messages or warnings in context and can gauge whether the application is intuitive for real users. Moreover, during exploratory testing, human testers often stumble upon defects by using the app in unplanned ways (something users in the real world do!). Automation follows a script and might not catch surprises outside its script. So issues related to usability, inconsistent behavior, edge-case functional bugs, and any "oddities" in the app are usually caught via manual testing.
We take a thorough and organized approach to manual testing. First, our ISTQB-certified QA engineers design test cases covering all functional requirements and user scenarios. Then, testing is executed on a wide range of devices and platforms – we have 5000+ real devices, which means our testers can check your app on different phones, tablets, operating systems, and browsers. During testing, we simulate real user behavior, document every defect with steps and screenshots, and communicate issues promptly via detailed bug reports.
There are several situations where manual testing is preferable. In the early development stage, when the product is evolving rapidly, manual testing can adapt quickly to changes (automation requires the app to be relatively stable). If your product has a complex UI or many frequent changes, manual testers can more easily adjust and test new design tweaks or features on the fly. Manual testing is also better for usability testing and user acceptance testing, where understanding the user's experience is key.
We offer a full range of manual testing services to cover your needs. This includes smoke testing (quick checks of core features), regression testing (verifying that nothing broke after updates), and exploratory testing (unscripted, in-depth examinations to uncover hidden issues). We also conduct usability testing and UX reviews to assess the user-friendliness of the application. Additionally, our team can handle user acceptance testing (UAT) support, acting as an independent testing group to validate the product against requirements.
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